Last updated on July 24, 2024

Introduction

At biswayads.com, we strive to provide our customers with reliable and efficient shipping services. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping of products purchased from our website.

Shipping Locations

We currently ship products within the geographic limits specified on our website. If you have any questions about whether we ship to your location, please contact us at support@biswayads.com or +91 9745089986.

Shipping Charges

Shipping charges vary depending on the destination, size, and weight of the package. The applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping Methods

We use reputable courier services to ensure your products are delivered in a timely manner. The estimated delivery time for your order will be provided at the time of checkout. Please note that delivery times are estimates and may vary based on factors such as shipping location, carrier policies, and customs procedures.

Order Processing Time

Orders are typically processed within 1-3 business days from the date of purchase. During peak seasons or promotional periods, processing times may be longer. Once your order has been processed, you will receive a confirmation email with tracking information.

Tracking Your Order

Once your order has been shipped, you will receive an email containing the tracking number and a link to the courier’s website where you can track the status of your shipment. If you do not receive this email, please check your spam or junk folder before contacting us.

Delivery Issues

Delayed or Lost Shipments

While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays. If your shipment is delayed, please contact the carrier with your tracking number for updates. If your shipment is lost, please contact us at support@biswayads.com, and we will work with the carrier to resolve the issue.

Damaged Items

If your order arrives damaged, please contact us immediately at support@biswayads.com with your order number and photos of the damaged items. We will assess the situation and provide a solution, which may include a replacement or a refund.

Incorrect Address

Please ensure that the shipping address provided at checkout is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you have provided an incorrect address, please contact us as soon as possible at support@biswayads.com.

International Shipping

For international shipments, please be aware that customs duties, taxes, and import fees may apply and are the responsibility of the recipient. These charges vary by country and are not included in the item price or shipping cost. Please check with your country’s customs office to determine what these additional costs will be before making a purchase.

Returns and Refunds

Please refer to our Returns and Refunds Policy for information on how to return an item and request a refund.

Contact Information

For any questions or concerns regarding our Shipping and Delivery Policy, please contact us at:

Disclaimer: The information provided in this Shipping and Delivery Policy is subject to change without notice. We reserve the right to update this policy as needed. Please review this page periodically for the latest information.