Return, Refund, and Cancellation Policy

Last updated on July 24, 2024

Introduction

At biswayads.com, we are committed to ensuring your satisfaction with our products and services. This Return, Refund and Cancellation Policy outlines the terms and conditions for returns, refunds, and order cancellations.

Return Policy

Eligibility for Returns

Products can be returned within 30 days of receipt, provided they are in their original condition, unused, and with all original packaging and tags intact. Some products may be non-returnable as indicated on the website at the time of purchase.

Return Process

  1. Initiate a Return: Contact our customer service team at support@biswayads.com or +91 9745089986 to initiate a return. Please provide your order number and reason for the return.
  2. Return Authorization: You will receive a return authorization and instructions on how to send the item back to us.
  3. Ship the Item: Securely package the item and ship it to the address provided in the return authorization. You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

Inspection and Approval

Once we receive your returned item, it will be inspected to ensure it meets our return policy criteria. If approved, we will process your refund or exchange.

Refund Policy

Refund Eligibility

Refunds are processed for returned items that meet our return policy criteria. Original shipping charges are non-refundable, except in cases where the return is due to our error.

Refund Process

Refunds will be processed within 7-10 business days from the receipt and inspection of the returned item. Refunds will be credited back to the original method of payment.

Cancellation Policy

Order Cancellation

You may cancel your order within 24 hours of placing it for a full refund. To cancel your order, please contact us immediately at support@biswayads.com or +91 9745089986. After 24 hours, orders may already be processed and shipped, in which case the return policy will apply.

Cancellation by Us

We reserve the right to cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. If we cancel your order, you will be notified, and a full refund will be processed.

Contact Information

For any questions or concerns regarding our Return, Refund, and Cancellation Policy, please contact us at:

Disclaimer: The information provided in this Return, Refund, and Cancellation Policy is subject to change without notice. We reserve the right to update this policy as needed. Please review this page periodically for the latest information.